1.0 Information We Collect

When you fill in our website forms, contact us, or interact with our digital ads, we may collect:

• Your name, email address, phone number, and location (if provided)
• Details about your inquiry or project
• Technical data such as your IP address, browser type, and device information for security and analytics

If you upload files or images, please avoid including embedded location data (EXIF GPS), as visitors to the website can extract such information.

2.0 How We Use Your Information

Your information is used to:

•  Respond to your inquiries and provide quotations or product information
• Manage customer relationships through our Customer Relationship Management (CRM) system
• Improve our website, marketing campaigns, and user experience
• Send promotional or follow-up messages (only if you have consented
• Ensure website security and detect spam or fraudulent activity

3.0 CRM and Data Sharing

We use a secure CRM platform to store, organize, and follow up with your inquiry.
Information submitted through our forms is automatically transferred to this CRM system and may be accessed by our sales and support team for customer service purposes.

We may also share limited data with trusted third-party partners, such as:

• Website hosting and email service providers
• Advertising platforms (Google Ads, Meta/Facebook) for lead tracking and analytics
• CRM and analytics tools used to measure campaign performance

4.0 Cookies

We use cookies to enhance your browsing experience.
Some cookies are essential for website functionality, while others help us analyze traffic and measure ad performance through tools such as Google Analytics and Meta Pixel.

You may disable cookies in your browser settings at any time.

5.0 Data Retention

Website form submissions and CRM records are kept for up to 24 months for customer support and service follow-up.

Analytical and advertising data may be retained longer for performance measurement.

If you have subscribed to our marketing updates, your information will remain in our CRM until you unsubscribe.

6.0 Your Data Rights

You may request to:

•  Access a copy of your personal data
• Correct inaccurate details
• Request deletion of your personal data

To do so, contact us at cibesmalaysia@gmail.com
Please note that certain data may be retained as required by law or for legitimate business purposes.

7.0 Data Transfers

Your data may be securely processed or stored on servers managed by our trusted third-party partners (including CRM, analytics, and hosting providers) outside Malaysia.
We ensure these partners follow appropriate data protection standards.

8.0 Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact:
Website: https://www.1exsim.com